Secureworks Master Services Agreement

1.1 Services. During the term of this Agreement and subject to the terms set forth in this Agreement, SecureWorks agrees to provide certain managed security services (“MSS Services”) and/or (ii) Security Risk Consulting Services (“Consulting Services”) acquired by Customer in accordance with the terms of this Section 1.1. MSS services and consulting services are hereinafter referred to as “services”. The services purchased are indicated in a physical, electronic or online service contract (“service order”) or in a specification (“SOW”) that are performed by the parties who refer to this agreement (or, if they do so online, through an online ordering process). A detailed description of the MSS services purchased can be found in the service description and service level agreement (“SLA”) for those MSS services that are attached to the service order (or are linked to the customer when the customer purchases online) and are included therein by reference. Some consulting services can be purchased online. If the client purchases consulting services online, a link to an SLA is provided for the respective consulting service. all service contracts (whether signed or accepted through an online ordering process) and all SOW are subject to the terms of this Agreement and include: (i) the services to be provided, including, where applicable, slAs; (i) the duration of the services; (iii) the method of remuneration and billing for the services; and (iv) any other applicable information agreed to by the parties. 9.1 Limited Warranty. SecureWorks guarantees that the services will be performed in a well-crafted and artisanal manner. Except as expressly stated in the above sentence and to the extent permitted by law, SecureWorks, including its associated companies, subcontractors and representatives and their respective employees, directors and senior officers (jointly the parties to SecureWorks) does not provide any warranties, warranties, assurances or conditions, express or implied, with respect to products, services or customer relationships, including, but not limited to: any warranty of marketing, fitness for a particular purpose, performance, fitness or non-infringement of the rights of third parties or warranties relating to products or services provided by third parties. . .

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